Is it just because the servers and elicenser stuff is overworked or do I need to give him the hardware elicenser key with 11 on to do some sort of handshake? He cannot seem to get the steinberg activation program to activate Cubase 12. The licence for 12 is pending in his mysteinberg account. He has redeemed the DAC and received the activation code in his steinberg account. ( 12 does not support mojave which I use) I have given the DAC for 12 to another user. I have generated an email from steinberg with the free update for 12. I have updated my usb elicenser key to 11 just before the grace period end. I wonder if someone from steinberg can help.